01
When exactly do I pay?
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Only after you approve the live preview. No deposit, no setup fee, no card on file during the build.
When you say go, we send a secure Stripe link, you pay your first month, and the site goes live the same day.
02
What's included in my monthly bill?
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Everything. Build, Shopify hosting, your domain, monthly maintenance, and support — all bundled into one charge.
One card on file. One bill per month. No second statement to track, no Shopify renewal to remember.
The only thing not included is paid third-party apps you specifically ask us to wire up — those go on your card under your name.
03
What if I don't like the build?
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Then we change it. Free. We rebuild sections, swap colors, rewrite copy, until you'd put your name on it.
If after all that you still don't want it — walk away. You owe nothing. No paperwork, no guilt-trip.
04
Can I cancel? What happens to my site?
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Cancel any time. Email us. No fee, no contract.
On the way out, we transfer the store and your domain to your name — no charge.
You decide whether to keep running it yourself or hand it to another developer.
Your site, your call.
05
How do I actually pay?
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Stripe. Card or Apple Pay / Google Pay. After approval, you'll get a private link to your client portal — that's where invoices live and
where you upload photos & comments anytime. Auto-renew is opt-in; we never charge a card you didn't put in yourself.
06
Refund policy?
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Since you only pay after approval, refunds are rare. But if something goes wrong in your first month — site down, broken on mobile, anything we promised that doesn't deliver —
we'll fix it within 24 hours or refund the month, full stop. No "tickets," no support runaround. Email Matthew direct.
07
What's the catch?
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Honestly? We're a small KC shop building a reputation. You taking a chance on us is the trade.
We don't charge upfront because we'd rather earn the work than lock you in. If we deliver, you stay.
If we don't, you walk. That's the whole deal.
